Frequently Asked Questions

Insurance  « Back
1.Do I need to pay a co-payment?
2.Do you accept credit cards?
3.Do you accept monthly payment plans?
4.I don't have insurance... can I still see a doctor?
5.I had lab work done at your clinic but got a bill from another lab. Who should I call if I have questions?
6.I won't have my new insurance card when I come in for my appointment. What should I do?
7.My health insurance has changed. Do I need to do anything?
8.My insurance informed me that I need to pay part of a bill. What do I do?
9.What happens if I switch insurance policies during pregnancy?
10.Why did I receive a statement for a bill that I have already paid?
11.Why did I receive a statement that should have been billed to my insurance company?
1. Do I need to pay a co-payment?
We are considered a specialty clinic. If your insurance requires us to collect a co-payment, you will need to make that payment at the time of service. If you are unable to make your co-payment, your appointment may be rescheduled.
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2. Do you accept credit cards?
Yes, we accept Mastercard, Visa, Discover, American Express, or CareCredit. We also accept cash or check.
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3. Do you accept monthly payment plans?
Please contact our Billing Department at 920.729.7105 for help with payment options. As a service to our patients, we also accept CareCredit. To apply for a CareCredit card or to make a payment using CareCredit, click here.
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4. I don't have insurance... can I still see a doctor?
If you do not have insurance coverage, you will need to pay for your services out-of-pocket before you are seen. Please contact our Insurance Department at 920.729.7105 prior to making an appointment so the appropriate arrangements can be made for payment before your visit.
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5. I had lab work done at your clinic but got a bill from another lab. Who should I call if I have questions?
You should call the phone number shown on the bill. We do not have access to other laboratory billing information.
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6. I won't have my new insurance card when I come in for my appointment. What should I do?
If possible, check with your employer to find out:
  • Name of the insurance
  • Member ID number
  • Group number
If you are not able to obtain this information before your appointment, we will have to reschedule your visit. Without insurance verification, we cannot see you unless you pay for your services out-of-pocket before your visit. Please call our Insurance Department at 920.729.7105 with further questions or concerns.
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7. My health insurance has changed. Do I need to do anything?
Each time you change health insurance companies, you will need to verify that Women's Care of Wisconsin is a participating provider with that insurance. You will also need to update your insurance information with us. Be sure to bring your new insurance card with you to your next visit. When you check-in for your appointment, notify the receptionist of the insurance change. Your card will be copied and the information updated in your medical records.

If you do not notify us of your insurance change, charges will be forwarded to the previous plan and they will be denied. Because our office won't have the new insurance information, the statement will be sent to you. As soon as you give us your new insurance information, we will be happy to submit the charges to the new insurance plan.
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8. My insurance informed me that I need to pay part of a bill. What do I do?
We offer 4 convenient ways to pay your bill:
  • online through MyChart
  • online with CareCredit
  • by phone at 920.729.7105
  • by cash or check mailed to:
Women's Care of Wisconsin
P.O. Box 7289
Appleton, WI 54912

If you are unsure or disagree with why your insurance company has denied payment, please call your insurance company directly (there should be a customer service number listed on your insurance card). Although our Billing Department may be able to provide some general information about why the insurance has not paid, we do not have information about your individual policy to answer your questions. You can also contact your Human Resources Department with questions about your financial responsibilities or benefits.
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9. What happens if I switch insurance policies during pregnancy?
Your pregnancy care will be billed to the appropriate insurer by the date of service. Contact each insurer to receive information on your maternity benefits. For further questions or concerns, please call us 920.729.7105 and ask to speak with our Insurance Department.
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10. Why did I receive a statement for a bill that I have already paid?
Most likely, the statement was sent out before your payment reached our office and was entered into your account. Please call our Billing Department at 920.729.7105 to confirm the payment has been received.
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11. Why did I receive a statement that should have been billed to my insurance company?
Did you receive an explanation of benefits (EOB) from your insurance company? Your EOB should explain why something was not paid. If not, please contact our Billing Department at 920.729.7105.
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