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FAQ
1. Do I need to pay a copayment?
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We are considered a specialty clinic. If your insurance requires a different copay for a specialist then you will need to pay that amount.
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2. Do you accept credit cards?
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Our office accepts Master Card and VISA credit cards, check or cash.
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| 3. Do you accept monthly payment plans? |
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| We no longer extend monthly payment plans through our clinic, however as a service to our patients we do accept CareCredit that will provide you a monthly payment option plan interest free for up to a year. Visit CareCredit's website to apply. |
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4. I don't have insurance, can I still see a doctor?
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Contact our billing office prior to making an appointment so appropriate arrangements can be made for payment of your visit. 920-729-7105 or 877-729-7105 (toll free).
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5. I had lab work done at Women's Care but got a bill from another lab. Who should I call if I have questions?
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You should call the phone number shown on the bill. We do not have access to other laboratory billing information.
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6. I won't have my new insurance card when I come in for my appointment. What should I do?
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If possible, check with your employer to find out:
- Name of the insurance
- Member ID number
- Group number
If you are not able to obtain this information before the appointment, call our billing office. Without insurance information, the bill will be sent directly to you.
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7. My health insurance has changed. Do I need to do anything?
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Each time you change health insurance companies, you will need to verify that Women's Care of Wisconsin is a participating provider with that insurance. You will also need to update your insurance information with us. Be sure to bring your new insurance card with you to your next visit. When you check in for your appointment, notify the receptionist of the insurance change. Your card will be copied and the information updated in your computer record.
If you do not notify us of your insurance change, charges will be forwarded to the previous plan and they will be denied. Because our office won't have the new insurance information, the statement will be sent to you. As soon as you give us your new insurance information we will be happy to submit the charges to the new insurance plan.
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| 8. My insurance informed me that I need to pay part of a bill. What do I do? |
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Send your payment to our Business Office:
Women's Care of Wisconsin
3913 W. Prospect Ave., Suite LL1
Appleton, WI 54914.
If you are unsure or disagree why your insurance company has denied payment, please call your insurance company. Although our billing office may be able to provide some general information about why the insurance has not paid, we do not have information about your individual policy to answer your questions.
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9. What happens if I switch insurance policies during pregnancy?
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Your pregnancy care will be billed to the appropriate insurer by date of service. Contact each insurer to receive information on your maternity benefits. Contact our Business Office at 920-729-7105 or toll free at 877-729-7105 with any further questions or concerns.
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10. What if I can't pay my copayment prior to my appointment?
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You will receive a statement from our office.
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11. Why did I receive a statement that should have been billed to my insurance company?
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Did you receive an explanation of benefits (EOB) from your insurance company? It should explain why something was not paid. If not, please contact our billing office.
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12. Why did I received a statement that I have already paid?
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Most likely the statement was sent out before your payment reached our office and was entered into your account. Please call our office to confirm the payment has been received.
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